Classes of Service (CoS)
Classes of service (CoS) provide a transparent way of categorizing the incoming work items and ensuring they are properly prioritized and governed to lead to meeting customer expectations. They enable managing risk, priorities, and cost of delay. Expedite High-priority items that should be worked on as soon as possible. Expedite class work items have critical...
Seven wastes of software development
Similar to what TPS identified as seven categories of waste in manufacturing, also software development has its own wastes.
Core Kanban Practices
One of the few rules or practices which are the foundation of Kanban are its 3 core practices: Visualize, Limit WIP, and Manage flow.
The prime directive of agile software development
Acronymat poster: The prime directive of agile software development - Never be blocked, the system must work all the time.
The AIDAOR is a hierarchical model, where a persona moves through a series of cognitive steps before and after making a purchase decision.
Little’s Law is a theorem for queuing systems. It determines the average number of items in a stationary queuing system
User Story Creation
Creating a User Story is a continuous process based on the 3Cs phases, supported by INVEST, 5Ws, and the Definition of Done.
Radical Candor is a framework describing four different behaviors. In order to become Radically Candid you need to understand all four types.
GSD / Get Stuff Done Whee
Get Stuff Done Wheel is a framework for aligning and guiding the work of a team. It allows teams to deliver remarkable results more quickly
The AIDA model is a model, where a persona moves through a series of steps to make a purchase decision, used in marketing, sales, planning...
STEEPLED - Social, Technological, Economical, Environmental, Political, Legal, Ethical and additional compared to STEEPLE is Demographic.
BLUF - Bottom Line Up Front
BLUF is a framework for declaring the purpose of the message and the action required. It should provide the most important information.