Westrum Organizational Culture

Westrum organizational culture model.
Westrum organizational culture model.

Westrum Organizational Culture


The organizational culture predicts the information flow in an organization. Good information answers the questions that need to be answered in a timely manner and the receiver can effectively use it. Good information flow is critical to be safe and effective in high-tempo and high-consequence environments.


CulturePathologicalBureaucraticGenerative
DescriptionFear and threat make people hoard, withhold or distort information for political or personal reasonsProtect departments that maintain their “turf,” and their own rulesFocus on the mission and the performance to accomplish their goals
OrientationPower orientedRule orientedPerformance-oriented
CooperationLow cooperationModest cooperationHigh cooperation
Approach to the messengerMessengers “shot”Messengers neglectedMessengers trained
Risks handlingResponsibilities shirkedNarrow responsibilitiesRisks are shared
BridgingBridging discouragedBridging toleratedBridging encouraged
Failure handlingFailure leads to scapegoatingFailure leads to justiceFailure leads to inquiry
Approach to noveltiesNovelty CrushedNovelty leads to problemsNovelty implemented






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