Westrum Organizational Culture
Westrum Organizational Culture The organizational culture predicts the information flow in an organization. Good information answers the questions that need to be answered in a timely manner and the receiver can effectively use it. Good information flow is critical to be safe and effective in high-tempo and high-consequence environments. Culture Pathological Bureaucratic Generative Description Fear...
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Westrum Organizational Culture
The organizational culture predicts the information flow in an organization. Good information answers the questions that need to be answered in a timely manner and the receiver can effectively use it. Good information flow is critical to be safe and effective in high-tempo and high-consequence environments.
| Culture | Pathological | Bureaucratic | Generative |
|---|---|---|---|
| Description | Fear and threat make people hoard, withhold or distort information for political or personal reasons | Protect departments that maintain their “turf,” and their own rules | Focus on the mission and the performance to accomplish their goals |
| Orientation | Power oriented | Rule oriented | Performance-oriented |
| Cooperation | Low cooperation | Modest cooperation | High cooperation |
| Approach to the messenger | Messengers “shot” | Messengers neglected | Messengers trained |
| Risks handling | Responsibilities shirked | Narrow responsibilities | Risks are shared |
| Bridging | Bridging discouraged | Bridging tolerated | Bridging encouraged |
| Failure handling | Failure leads to scapegoating | Failure leads to justice | Failure leads to inquiry |
| Approach to novelties | Novelty Crushed | Novelty leads to problems | Novelty implemented |
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