Classes of Service (CoS)
Classes of service (CoS) provide a transparent way of categorizing the incoming work items and ensuring they are properly prioritized and governed to lead to meeting customer expectations. They enable managing risk, priorities, and cost of delay. Expedite High-priority items that should be worked on as soon as possible. Expedite class work items have critical...
Core Kanban Practices
One of the few rules or practices which are the foundation of Kanban are its 3 core practices: Visualize, Limit WIP, and Manage flow.
The prime directive of agile software development
Acronymat poster: The prime directive of agile software development - Never be blocked, the system must work all the time.
Radical Candor is a framework describing four different behaviors. In order to become Radically Candid you need to understand all four types.
GSD / Get Stuff Done Whee
Get Stuff Done Wheel is a framework for aligning and guiding the work of a team. It allows teams to deliver remarkable results more quickly
The AIDA model is a model, where a persona moves through a series of steps to make a purchase decision, used in marketing, sales, planning...
BLUF - Bottom Line Up Front
BLUF is a framework for declaring the purpose of the message and the action required. It should provide the most important information.
Transactional Analysis is a psychoanalytic theory and method of therapy. A personality is made up of three ego states: Parent, Adult, Child.
There are different strategies for managing conflicts. Categorizing conflict styles enable learning and appropriate usage of these styles
The WRAP model for decision-making helps us to be aware of and avoid decision-making biases like Outcome, Cognitive & Confirmation Bias.
The Lean Startup is an approach for creating and sustaining a successful startup. Short business-hypothesis-driven development cycles.
Design Thinking is an iterative, user-centered, solution-based approach to solving problems by creating innovative solutions.